1. Eligibility

• Items may be returned within 30 days of delivery.
• Products must be unused, in original packaging, and accompanied by proof of purchase.
• Customized or clearance items are not eligible for return unless defective.

2. Return Process

• Contact our support team to initiate a return request.
• You will receive instructions and a return authorization number.
• Ship the item back using a trackable shipping method.

3. Refunds

• Refunds are issued to the original payment method within 7–10 business days after inspection.
• Shipping fees are non-refundable unless the return is due to our error or a defective product.

4. Exchanges

• Exchanges are available for items of equal or lesser value, subject to stock availability.
• If the replacement item costs more, you will be required to pay the difference.

5. Defective or Damaged Items

• If you receive a defective or damaged product, contact us within 7 days of delivery.
• We will arrange for a replacement or issue a full refund.

6. Contact Us

For any questions regarding returns, please reach out to our customer support team:
📧 support@infoclockcraftglobal.com