1. Processing Time

All orders are processed within 24 hours of payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods

• Basic Shipping (Economy)
  Lowest-cost option, sometimes free. Estimated delivery: 15–45 business days. Limited tracking; best for low-value items.
• Standard Shipping / Cainiao Standard
  Reliable, cost-effective option with tracking. Estimated delivery: 7–20 business days. Includes customs clearance.
• Premium Shipping
  Faster than standard, with priority handling. Estimated delivery: 7–15 business days. Full tracking included.
• Express Couriers (DHL, FedEx, UPS)
  Fastest international option. Estimated delivery: 5–10 business days. Higher cost, but detailed tracking and faster customs processing.
• Local Warehouse Shipping (Ships from US/UK/EU)
  When available, products ship from regional warehouses for quicker delivery. Estimated delivery: 3–7 business days. Limited to specific products and regions.

3. Shipping Costs

Shipping fees are calculated at checkout based on destination, weight, and delivery speed.
Free standard or basic shipping may be offered on promotional orders or above a certain purchase value.

4. International Delivery

We ship worldwide, including Canada, the United States, and other international destinations.
Customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.

5. Tracking Your Order

Once shipped, you will receive a tracking number via email.
You can monitor your package’s progress directly through the carrier’s website or AliExpress tracking portal.

6. Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us at support@infoclockcraft.global.
We will work with the supplier and carrier to resolve the issue and ensure you receive your product.

7. Special Notes

Please ensure your shipping address is accurate. Clockcraft Global is not responsible for delays or losses due to incorrect addresses.
Signature may be required upon delivery for high-value items.