1. Processing Time

• Orders are processed within 1–2 business days after payment confirmation.
• Customized or pre-order items may require additional processing time, communicated at checkout.

2. Shipping Methods

• We partner with trusted carriers for reliable delivery services.
• Standard, express, and international shipping options are available depending on your location.

3. Estimated Delivery Times

• Domestic (Canada & U.S.): 3–7 business days
• International: 7–21 business days (depending on destination and customs clearance)

4. Tracking

• Once shipped, you will receive a confirmation email with a tracking number.
• Track your shipment directly through the carrier’s website.

5. Customs & Duties

• International customers are responsible for customs duties, taxes, or fees imposed locally.
• We are not liable for delays caused by customs inspections.

6. Delivery Issues

• If your package is delayed, lost, or arrives damaged, contact our support team within 7 days of the expected delivery date.
• We will work with the carrier to resolve the issue promptly.

7. Address Accuracy

• Please ensure your shipping address is complete and accurate.
• We are not responsible for delays or losses due to incorrect or incomplete addresses.

8. Contact Us

For any questions regarding delivery, please reach out to our customer support team:
📧 support@infoclockcraftglobal.com